IT CONSULTANCY COMPANY BENEFITS FROM UTILISING QUICKSTORE’S SELF STORAGE AND COURRIER SERVICE

Background: Quayside Technical Services Limited is an Exeter based IT Consultancy Company, which has been working for many small to medium sized businesses since 2001.  The company has grown well in this time, and focuses itself on taking total responsibility for customer networks rather than box shifting to anyone.

Quayside has registered Business Partner status with many major manufacturers such as IBM, Sun Microsystems and Microsoft.  The Company installs a significant amount of their equipment for the Exeter-based company’s customers, as well as many other carefully selected brands.  Such sales are completed only after thorough consultation to ensure that the customer is happy with the equipment once it is installed, with a comprehensive level of after-sales backup from the Company ensuring that everything runs smoothly thereafter.

From servers, workstations and portable computers to printing systems and everything in between to complete a network set-up, Quayside prides itself on using the best equipment for the job with careful consideration to the customer’s requirements, be they absolute performance, warranty options or even simply cost.

There are many other facets to Quayside’s business model which have been developed, such as web/email hosting facilities, an online backup system so secure that it is certified by Price Waterhouse Coopers and flexible business leasing facilities to name just a few.

Quickstore Assistance: Director, Ajoy Chundee, was one of the first customers to use the self-storage and courier facilities at the Exeter branch of Quickstore in September 2004 and has been a happy and satisfied customer ever since.

Ajoy says: “Quickstore provides us with an absolutely invaluable service.  Most new equipment is delivered directly to customer sites, but when we need goods delivered and we feel that everybody is going to be out of the office when the courier arrives, we simply request goods to be delivered to our unit at Quickstore.  We know that they take immense levels of pride in what they do and that our high cash-value deliveries are in safe hands.”

Outcome: Quayside Technical Services has used other self-storage companies before becoming a customer of Quickstore, but has found that no facility comes close to Quickstore in terms of their service offering.

Director Claire Salter, in charge of finance, administration and marketing at Quayside is very pleased with the smooth-running relationship between Quayside Technical Services and Quickstore Exeter. 

She says: “We only wish that the Exeter branch of Quickstore had been open earlier – using them from the word ‘go’ would have saved us thousands of pounds in time, inconvenience and plain cash.  Their facility is very competitively priced when compared to the opposition, and although cheapest is not necessarily the best (a value that we hold dear within our own business), we feel that Quickstore has all of the boxes ticked when it comes to our list of requirements.  From the access hours to the staff, there seems to be no limit to the Quickstore’s flexibility.”

Quickstore has helped Quayside above and beyond the call of duty on many occasions for which Ajoy Chundee and Claire Salter are most grateful.  “When Ajoy is visiting a customer he often analogises by telling them to pick any two of the following: Good/Fast/Cheap.  It is easy to find a product or service that covers any two of those, but finding one that does all three is pretty much impossible.”  Says Claire.  Both directors, however, believe that Quickstore might well have broken that rule!

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